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Unlock the full potential of your app: Get direct, actionable insights from 100 key metrics to enhance user engagement, satisfaction, and ratings effectively.
100 metrics for a complete view of your OTT service, from streaming quality to user interface.
Understand your position in the market with anonymised comparisons against leading services.
Leverage our two decades of experience to gain tailored advice and actionable strategies.
Grant us access to your OTT service for a complete 100-metric overview, covering streaming quality and user interface.
Understand your position in the market with anonymised comparisons against leading services.
Leverage our two decades of experience to gain tailored advice and actionable strategies.
The responsiveness of the UI is a key area that influences customer experience, and can be a noticeable differentiator for satisfaction between different services.
How usable an app/service is comes down to many various elements, and is different to just technical performance and or design.
Content is critical for any service, both in terms of quantity and quality.
Services need to be feature rich in today’s market to remain competitive. The more services users sign up for, the more features they expect to see.
The playback experience is an essential measure of service quality, and is fundamental in driving user satisfaction.
Social and environmental responsibility is an increasingly important issue today, and video services need to be mindful.
Accessibility features are becoming increasingly important across multiple platforms as technology allows users with accessibility needs to interact with apps more.
The way certain elements are implemented can influence all aspects of the quality of the service, much of which are in the control of the service owner.
Clear and effective help information, as well as good Customer Support experiences, not only drive better engagement of a service, but also increases its perceived quality.
Customer Feedback is an essential direct measure of how users like a service and the potential issues they might be facing.
This demo is the first step in truly understanding what your customers experience through your service. We'll evaluate 20 key metrics of your service and give you a report that shows where you could improve and how. We assess important aspects such as performance, key features & discoverability. Use this Mini Healthcheck to build a business case on why you might need the full version.
