Purpose of role: Mid-level leadership role in Service Management. Maintain excellent service uptime levels for both external services for clients and internal high impacting tools. Maintain Engineers and architects within the team and provide higher management with a clear high level overview of the team’s activities and progress. Seniority is based on years of experience, knowledge and skill-set. This role is also hands-on in day-to-day operations of the team.
Experience: 10+ years for Senior Manager (12+ years for Director position)
Role: Technical, Sr. Manager / Director (MC)
Knowledge and Skill-set:
- Degree in Computer Science, Software Engineering, IT or related discipline
- 10+ years’ professional experience in infrastructure (on-premise/cloud) / Linux administration / networking / client project implementations and experience in leading a Infrastructure team
- Must have a strong background in Cloud infrastructure, from serverless up to containerization.
- Must have a general idea about (but not limited to): Cloud infrastructure, Continuous Integration/Continuous Deployment
- Must be an expert in Infrastructure best practices and practise them where applicable
- Must have in-depth knowledge of AWS (or similar), including: AutoScaling, S3, CloudFront, Route53, IAM, Certificate Manager, DynamoDB/MongoDB and RDS
- Must have in-depth knowledge of Jenkins or other CI/CD environments
- Must be familiar with cost optimisation both for clients’ and internal projects
- Must have the ability to develop and manage a budget
- Must have, at least, the following certification(s):
- AWS Certified Solutions Architect - Associate (Professional will be preferred)
- Must have an understanding of software development processes, tools, and skill in at least two languages (back-end/front-end/scripting/JS)
- Strong written and verbal communication skills in English. Must also be able to simplistically explain solutions to other team members and clients, who don’t necessarily have to be technical
- Experience with containerisation and orchestration
Requirements
Responsibilities:
- Lead the Infrastructure Operations team
- Act as an escalation point for the Infrastructure Operations Team
- Act as mentor and escalation point for the Support Engineering team
- Analyse system requirements
- Recommend alternative technologies where applicable
- Work closely with the higher management and provide high level reporting of the team’s activities
- Have the ability to document his/her work in a clear and concise manner
- Always be on the lookout for gaps in the general day to day operations
- Provide suggestions for where things can be automated
- Work closely with internal stakeholders (Delivery Managers, Engineers, Support, Products, and QA) for implementing the best solutions for clients and define clear roadmaps and milestones
- Work closely with the Engineering Directors to define architecture standards, policies and processes, and governing methodologies on the aspect of (but not limited to) infrastructure, efficiency, security, and reliability
- Draft, review and management of proposals and commercial contracts
- Carry-out Management tasks such as resourcing, budget, proposals and commercial contracts preparation/review, mentoring, etc
