We are seeking a reliable and proactive IT contractor to support our company’s IT operations on an as-needed basis. This role is crucial for maintaining our technology infrastructure, assisting our Toronto-based team, and ensuring smooth management of IT assets. The ideal candidate will be highly organized, technically adept, and able to work independently with minimal supervision.
Location: On-site in our Toronto office
Engagement Type: Independent Contractor (Hourly)
Hours: Flexible, as needed (approx. 5 hours per month; hours may vary week to week)
Compensation: Hourly rate (contractor to invoice for hours worked)
Key Responsibilities
- Device Management & Asset Tracking: Maintain an accurate physical inventory of IT equipment (laptops, TVs, mobile devices), including tracking, labeling, and decommissioning.
- Procurement & Deployment: Order and configure new hardware/software per company guidelines; ensure asset tagging prior to distribution.
- End-of-Life Device Management: Manage secure disposal or resale of decommissioned devices, including data wiping and updating inventory.
- Device Support: Provide on-site assistance for employee hardware/software issues and escalate when necessary.
- Network & Connectivity Support: Troubleshoot basic internet, network, and printer issues; escalate complex problems to senior IT staff or third-party vendors.
- Inventory Oversight: Conduct regular audits to confirm all assets are accounted for and functional.
- Inquiry Escalation: Redirect general IT-related inquiries to the People & Culture team in line with internal protocol.
Qualifications & Skills
- Demonstrated experience in IT support, asset management, or a similar role.
- Familiarity with IT hardware and software, including laptops (Mac/Windows), mobile devices, and office equipment.
- Experience using asset tracking or inventory systems.
- Strong troubleshooting and problem-solving abilities.
- Clear communication and interpersonal skills.
- Self-motivated with the ability to manage time and tasks independently.
Contractor Terms
- This is a contractor position and not an employee role.
- The contractor will invoice monthly for hours worked at the agreed-upon hourly rate.
- No employment benefits (e.g., health insurance, paid time off, pension contributions) are provided.
- Engagement is flexible and as needed, with hours determined by operational requirements.
