Making Data Useful - The Benefits of Observability in OTT

"Observability is the structuring of metrics and the ability to filter down to specific logs, events, and traces that correlate with the telemetry." - Chris Mccarthy, Industry Solutions Lead, New Relic.

Observability for streaming platforms matters now more than ever with increasing subscriber churn. If you’re in the OTT space and are looking to enhance user experience and service reliability, we think you’ll find this conversation worth your time.

The discussion with Chris McCarthy and Steven Kopec, Head of Service Management, Accedo, sheds light on the vital role of observability and metrics, the proactive nature of observability tools in resolving platform issues, and touch on key trends such as generative AI and the integration of diverse data sources.

Tune in wherever you get your conversations: https://linktr.ee/accedo_playback

To learn more about how to tackle observability challenges, download this ebook.

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Timeline:

00:00 - Introduction and Importance of Observability

03:05 - Understanding Observability and its Role in Troubleshooting

05:37 - Challenges Faced by Content Providers in Delivering High-Quality Streaming Experiences

09:00 - Proactive Use of Observability for Optimization and Improvement

14:03 - The Role of Automation and Scripting in Observability

18:38 - Trends and Innovations in Observability for Media and Entertainment

28:25 - The Impact of Observability at Different Stages and Cost Optimization

39:58 - The Accedo-New Relic Partnership and its Benefits