QA Manager

About Us:

We are Accedo and we have more than ten years of experience helping hundreds of TV platform operators, broadcasters, media companies, and consumer electronics manufacturers across the globe to design, deliver and manage the next-generation video user experience across a vast range of connected devices.

Accedo offers a truly global working environment, with offices all over the world, including Stockholm, London, Madrid, Toronto, Guadalajara, São Paulo, Sidney and Hong Kong, amongst others. Accedo offers a unique and challenging work environment, giving you the chance to evolve your skill set whilst working with new technologies and exciting customers like Bell Media, Sportsnet, and Peloton. We strongly believe in career development and work in a forward-thinking, agile environment that is based on collaboration, knowledge sharing, and continuous improvement. At Accedo you will be part of a multicultural and multi-disciplined design team delivering feature-rich design and innovative user experiences for smartphones and tablets, Smart TVs, gaming consoles, VR, and other media devices, focusing on video consumption platforms.

About the Role:

As a QA Manager, you will play a crucial role in ensuring the quality and efficiency of our clients’ projects. Here are the key responsibilities:

• Serve as the QA owner for clients’ projects, handling primary communication and planning related to QA activities.
• Act as the local leader at our Guadalajara office.
• Manage team leadership, focusing on continuous improvement in quality and efficiency.
• Initiate discussions, mentor team members, and facilitate team meetings.
• Participate in QA consultancy engagements.
• Design and execute test plans, strategies, cases, and scripts across various platforms (mobile, web, smart TV, game console) to ensure exceptional product quality aligned with business objectives.
• Serve as a point of escalation for quality-related issues.
• Participate in governance activities.
• Take ownership of QA Key Performance Indicators (KPIs) and drive relevant initiatives.
• Provide guidance to support team growth and development.
• Train new employees on platform compliance, test automation, and planning.
• Define and maintain best Quality Assurance Engineering (QAE) procedures and standards.
• Cover aspects such as test planning, tool usage, and test automation.
• Conduct one-on-one meetings, set goals, and perform performance reviews.
• Promote and act in alignment with Accedo’s core values.

Location:

• This role is based in Guadalajara, Mexico. We welcome candidates interested in hybrid work, but they must be located in Guadalajara or willing to relocate there. 

Requirements: 

• 5+ years of professional experience as a client-facing QA manager/lead for projects involving a distributed team.
• At least 2 years of QA leadership experience.
• Good business acumen to understand the organization’s goals and align QA processes accordingly.
• In-depth knowledge of the Video/Streaming industry and relevant technologies. 
• Hands-on experience and expertise in automated testing and familiarity with automation tools (assessment of automation knowledge will be conducted).
• Advanced English proficiency in both written and verbal communication.
• Excellent analytical and problem-solving skills to identify and address quality-related issues.
• Ability to thrive in a fast-paced environment.
• Familiarity with SDLC (Agile, Scrum) and various QA methodologies.
• Passion for new technologies and staying up-to-date with industry trends.
• Self-motivated, responsible, and empathetic approach.
• Enjoyment in coaching and mentoring team members.
• A team player who collaborates effectively.
• QA consultancy experience would be a significant advantage.

What We Offer:

Accedo offers a comprehensive and rewarding benefits package that includes competitive compensation, health insurance, and social security. But we also understand that work isn't everything, which is why we organize epic company events and socials both virtually and in person to foster a positive and inclusive work environment where employees can connect and have fun. With these benefits, we hope to attract and retain the best and brightest talent who are looking for a fulfilling career with a company that values their well-being both inside and outside of work/

Our Commitment To Diversity:

At Accedo, we are committed to fostering an environment of inclusiveness where employees are both valued and heard. Inclusion also means having diverse representation in gender, race, sex, thought, and other personal characteristics to contribute towards the betterment of our commerce and people. We strongly encourage applications from diverse communities to contribute towards our commitment to inclusivity. 

If you require accommodations during the interview process, please let the recruiter know when contacted for an interview.

Any offers of employment with Accedo are conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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