Accedo broadband AB operates the OTT Flow service, henceforth known as the “Service”.
This page is used to inform users of the Service regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service.
Information Collection and Use
For a better experience while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to your name, phone number, and postal address. The information that we collect my be used to contact or identify you. This information is gathered in compliance with relevant laws and strictures in jurisdictions in which Accedo operates.
We want to inform you that whenever you visit our Service, we collect information that your software or device sends to us that is called Log Data. This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser version, pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other statistics.
|Category of data||Purpose of collection, processing or use of data||Category of data or subjects the data relates to|
|IP Address||Geo restriction and video delivery optimization||User|
|Username / email, Password||Login to access protected and paid content||User|
|Search string||Content browsing and recommendation||Service|
|In-app Navigation||Service enhancements, data driven UX and content recommendations||Service|
|Video viewing||Service enhancements, data driven UX and content recommendations. Quality of service||Service|
|App session duration||Service enhancements, data driven UX and content recommendations||Service|
|App Errors||Quality of service||Service|
|Name/Language/Subscription package/Transaction||User and account management||User and Device|
|Device type||Service delivery||Service|
|Device info/ resolution/ OS version/ Device version||Service delivery||Service|
|App version||Service delivery||Device|
Cookies are files with small amount of data that is commonly used as an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer’s hard drive.
Our website uses these “cookies” to collect information, and to improve our Service. You have the option to either accept or refuse these cookies, and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some portions of our Service.
|Accedo||settings||Preserves the user’s local configuration state across page requests.||HTTP||2 years|
|Accedo||user||Identifies the user across page requests.||HTTP||2 years|
|Accedo||consent||Stores the user’s consent state for using the service||HTTP||2 years|
|Accedo||cookie_consent||Stores the user’s cookie consent state for the current domain||HTTP||2 years|
|Google Analytics||_ga||Registers a unique ID that is used to generate statistical data on how the visitor uses the website.||HTTP||2 Year|
|Google Analytics||_gat_<id>||Used to throttle request rate. If Google Analytics is deployed via Google Tag Manager, this cookie will be named _dc_gtm_<property-id>.||HTTP||Session|
We may employ third-party companies, and individuals due to the following reasons:
We want to inform our Service users that these third parties may have access to your Personal Information. These third-parties are assigned to perform tasks on behalf of the Service owner, and they are obligated to only use the information for the originally intended purpose.
|Subcontractor name and address||Description of the individual deliverables||Subcontractor GDPR statement link|
|Brightcove, Inc.||Video Cloud||General GDPR Statement|
|Amazon||Hosting and content delivery for AppGrid||General GDPR Statement|
|Firebase (Push Notifications); Crashlytics/Fabric (Crash reporting); Analytics ; Protocol buffers for data interchange ; Google services for IAP;||General GDPR Statement|
|Cleeng||Authentication; User management; Content access; Payment processing||General GDPR Statement|
|Sentry||Error logging||General GDPR Statement|
|New Relic||Application monitoring||General GDPR Statement|
|Datadog||Monitoring services||General GDPR Statement|
|Facebook SDK, Facebook core and login||General GDPR Statement|
|Microsoft||Hockey app – beta app distribution||General GDPR Statement|
|Apple||Apple services for IAP||General GDPR Statement|
|Elastic||Kibana – data visualisation tool||General GDPR Statement|
|Kochava||Mobile attribution tool||General GDPR Statement|
We value your trust in providing us your Personal Information, thus we strive to use commercially acceptable means of protecting that data.
Links to Other Sites
Our Services do not address anyone under the age of 13. We do not knowingly collect personal identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we will immediately remove such information from our servers. If you are a parent, or guardian, and you are aware that your child has provided us with personal information, please contact us so that we will be able to take any necessary action as required by the controlling jurisdiction.
Ability to opt out
You have the right to request the full stop of processing any of your personal data. Doing so may result in you not being able to use the Service or parts of the Service. To send an opt out request please contact, email@example.com.
Erasure of personal data
You have the right to request a list of what data is collected about you. You also have the right to request your personal data that we are processing to be erased from our systems, if there’s good reason to do so according to Article 17 of the EU General Data Privacy Regulation. For any inquiries about personal data, contact firstname.lastname@example.org.