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OTT Flow Privacy Policy

Accedo broadband AB operates the OTT Flow service, henceforth known as the “Service”.

This page is used to inform users of the Service regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service.

If you choose to use our Service, then you agree to the collection and use of information in relation to this policy. The Personal Data that we collect is used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.

Information Collection and Use

For a better experience, while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to your name, phone number, and postal address. The information that we collect may be used to contact or identify you. This information is gathered in compliance with relevant laws and strictures in jurisdictions in which Accedo operates.

Log Data

We want to inform you that whenever you visit our Service, we collect information that your software or device sends to us that is called Log Data. This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser version, pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other statistics.

Category of dataPurpose of collection, processing or use of dataCategory of data or subjects the data relates to
IP AddressGeo restriction and video delivery optimizationUser
Username / email, PasswordLogin to access protected and paid contentUser
Search stringContent browsing and recommendationService  
In-app NavigationService enhancements, data driven UX and content recommendationsService  
Video viewingService enhancements, data driven UX and content recommendations. Quality of serviceService  
App session durationService enhancements, data driven UX and content recommendationsService
App ErrorsQuality of serviceService
Name/Language/Subscription package/TransactionUser and account managementUser and Device
Device typeService deliveryService
Device info/ resolution/ OS version/ Device versionService deliveryService
UUIDService deliveryDevice
App versionService deliveryDevice



Cookies are files with a small amount of data that is commonly used as an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer’s hard drive.

Our website uses these “cookies” to collect information and to improve our Service. You have the option to either accept or refuse these cookies and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some portions of our Service.


ProviderCookie NameDescriptionTypeExpiry
AccedosettingsPreserves the user’s local configuration state across page requests.HTTP2 years
AccedouserIdentifies the user across page requests.HTTP2 years
AccedoconsentStores the user’s consent state for using the serviceHTTP2 years
Accedocookie_consentStores the user’s cookie consent state for the current domainHTTP2 years
Google Analytics_gaRegisters a unique ID that is used to generate statistical data on how the visitor uses the website.HTTP2 Year
Google Analytics_gat_<id>Used to throttle request rate. If Google Analytics is deployed via Google Tag Manager, this cookie will be named _dc_gtm_<property-id>.HTTPSession


Service Providers

We may employ third-party companies, and individuals due to the following reasons:

  • To facilitate our Service;
  • To provide the Service on our behalf;
  • To perform Service-related services; or
  • To assist us in analyzing how our Service is used.


We want to inform our Service users that these third parties may have access to your Personal Information. These third parties are assigned to perform tasks on behalf of the Service owner, and they are obligated to only use the information for the originally intended purpose.


Subcontractor name and addressDescription of the individual deliverablesSubcontractor GDPR statement link
Brightcove, Inc.Video Cloud


General GDPR Statement

AmazonHosting and content delivery for AppGrid


General GDPR Statement 

GoogleFirebase (Push Notifications); Crashlytics/Fabric (Crash reporting); Analytics ; Protocol buffers for data interchange ; Google services for IAP;


General GDPR Statement



CleengAuthentication; User management; Content access; Payment processing


General GDPR Statement 

SentryError logging


General GDPR Statement 

New RelicApplication monitoring


General GDPR Statement 

DatadogMonitoring services


General GDPR Statement 

FacebookFacebook SDK, Facebook core and login


General GDPR Statement 

MicrosoftHockey app – beta app distribution


General GDPR Statement 

AppleApple services for IAP


General GDPR Statement 

ElasticKibana – data visualisation tool


General GDPR Statement 

KochavaMobile attribution toolGeneral GDPR Statement



We value your trust in providing us your Personal Information, thus we strive to use commercially acceptable means of protecting that data.

Links to Other Sites

Our Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us, and we bear no liability for your use of those sites. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children’s Privacy

Our Services do not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we will immediately remove such information from our servers. If you are a parent or guardian, and you are aware that your child has provided us with personal information, please contact us so that we will be able to take any necessary action as required by the controlling jurisdiction.

Ability to opt-out

You have the right to request the full stop of processing any of your personal data. Doing so may result in you not being able to use the Service or parts of the Service. To send an opt-out request please contact, [email protected]

Erasure of personal data

You have the right to request a list of what data is collected about you. You also have the right to request your personal data that we are processing to be erased from our systems if there’s good reason to do so according to Article 17 of the EU General Data Privacy Regulation. For any inquiries about personal data, contact [email protected]

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately after they are posted to this page.

Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us at [email protected]